Position: Technical Support Engineer
Location: Liverpool City Centre (State-of-the-art £2M HQ)
Salary: £34,000 – £38,000 (Depending on experience)
Job Type: Full-time, Permanent
Benefits: 30 days annual leave, free gym membership, free home broadband, your birthday off, company pension scheme, career progression pathway.
About Baltic Broadband
We are Baltic Broadband, your digital connectivity experts. We own and operate our own independent digital network, housed in our own data centres and digital exchanges across the region.
Unlike the wave of alternative network startups currently struggling in today’s economy, we are completely independent, debt-free, highly profitable, and run without institutional investors or venture capital control. Led by time-served Chartered Engineers with over 25 years of industry experience, our business is built entirely on long-term financial and environmental sustainability.
We are proud to be Liverpool’s premier connectivity partner, trusted to deliver flawless internet infrastructure for some of the world’s biggest brands and high-profile local icons.
Is This Role For You? (Please Read Carefully)
This is not a generic, script-reading helpdesk job. Our clients don’t talk to AI chatbots or call centres; they talk directly to real technical experts who take immediate ownership. You will be supporting a high-performance network that powers world-class gaming studios like Sony Interactive Entertainment and Avalanche Entertainment, alongside major media and television powerhouses including Paramount Pictures, Warner Bros, and the BBC. When a critical client contacts us, you need the technical competence, clear communication, and mature mindset to diagnose and resolve issues calmly under pressure.
Key Responsibilities
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Act as the first line of technical expert support for our commercial, enterprise, and event clients.
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Monitor network infrastructure performance and proactively identify potential connectivity issues.
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Diagnose, troubleshoot, and resolve complex routing, switching, and wireless network queries.
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Work closely with our field engineering team to coordinate rapid on-site troubleshooting deployments.
Requirements
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Experience: 2+ years of proven technical support experience within a telecom, ISP, or managed IT services environment.
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Technical Skills: Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP, VLANs, routing protocols, and wireless networking systems).
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Communication: Exceptional phone and email communication skills. You must be able to translate complex technical issues into clear, reassuring updates for business clients.
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Mindset: Highly organised, calm under pressure, and actively looking for a long-term technical career home rather than a short-term stepping stone.
How to Apply
We do not accept generic, automated applications. To be considered for this role, please use the application form directly below:
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Fill out your name and contact details and upload your up-to-date CV.
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In the Cover Letter / Message box, please provide a brief answer (150–200 words) to the following question:
“Describe a complex technical network issue you personally diagnosed and resolved under tight pressure. What was the problem, and how did you handle the communication with the client?”
Note: Applications submitted without the specific troubleshooting answer pasted into the cover letter box will be automatically discarded.
Strictly No Agencies
Baltic Broadband operates a strict direct-hire model. We do not accept unsolicited CVs from recruitment agencies, headhunters, or third-party suppliers. Supplying unsolicited CVs to any of our employees or via our application portals constitutes an explicit waiver of any potential fee terms. Any unsolicited CV received will be treated as a “free gift” and the property of Baltic Broadband, and we reserve the right to pursue and hire that candidate with zero financial obligation to the sending agency.
Telephone & Cold Calling Notice:
All Baltic Broadband telephone lines are corporate numbers registered with the Corporate Telephone Preference Service (CTPS). It is an offence under the Privacy and Electronic Communications Regulations (PECR) to make unsolicited marketing or B2B sales calls to this number. Because our inbound infrastructure incurs direct, flat-rate connection charges per call, speculative recruitment or sales calls cause this business immediate, quantifiable financial damage.
We actively log all unauthorised agency communications. Under PECR Regulation 30 (Statutory Tort), we reserve the right to take legal action through the County Court to recover all infrastructure costs, call connection losses, and administrative damages directly from any agency breaching these regulations. Cold calls, texts, or emails will also result in your agency being permanently blacklisted from future consideration.
