Legal, Regulatory & Compliance Hub
As a leading provider of mission-critical digital connectivity and network infrastructure, we maintain rigorous standards of corporate governance, data privacy, and network security.
🏛️ Regulatory Status & B2B Enterprise Warranty
Baltic Broadband Limited operates strictly and exclusively as a Business-to-Business (B2B) communications carrier. We do not provide residential broadband, retail consumer services, or micro-business connections. By entering into a contract with Baltic Broadband or utilising our network infrastructure, all customers formally warrant that they represent an enterprise meeting the statutory criteria of 10 or more full-time employees (FTE) and/or an annual turnover exceeding £1.7m. Consequently, all services are explicitly exempt from consumer-oriented regulatory protections, including alternative dispute resolution (ADR) schemes designed for retail clients. All relationships are governed strictly under commercial contract law. All connectivity supplied by Baltic Broadband consists of high-speed data transmission circuits and does not provide public voice telephony or direct 999/112 emergency calling services; clients must maintain independent telephone facilities for emergency calls.
📑 Core Contractual Frameworks
Master Services Agreement (MSA)
The overarching commercial contract framework for all Baltic clients. Details baseline terms of service, payment schedules, strict mandatory Direct Debit enforcement, billing activation rules (including our 72-hour deemed acceptance trigger), site access/wayleave obligations, and early termination accelerated liquidated damages clauses.
Service Level Agreement (SLA)
Our engineering performance matrix. Outlines our ironclad service availability guarantees, latency benchmarks, packet-delivery targets, and our tiered support response windows (including our premium 4-to-5 hour repair target for Dedicated Internet Access and our standard 8-hour target for Mini Leased Lines).
Acceptable Use Policy (AUP)
The technical and legal boundaries that govern the security, integrity, and fair use of our UK-wide network infrastructure. Establishes critical parameters regarding IP space allocation, bandwidth usage protocols, BGP routing etiquette, and illegal traffic management.
Complaints & Commercial Dispute Resolution
Our formal, multi-tier escalation framework and commercial dispute resolution procedures. Ensures operational disagreements are handled swiftly, fairly, and professionally via designated executive pathways without disrupting live network services.
🔒 Data Privacy & Corporate Governance
Data Protection & Privacy Policy
How we process, protect, and manage personal and corporate data in strict accordance with the UK GDPR and the Data (Use and Access) Act.
GDPR Subprocessor List
A transparent directory of the trusted third-party data centers, billing platforms, and cloud infrastructure processors we utilise to deliver our high-availability services.
ESG & Sustainability Statement
Our Environmental, Social, and Governance (ESG) commitments—detailing our 100% green-powered network, zero-waste operations, local economic investment, and ethical supply chain standards.
Website Terms of Use
Governing simple browser access, copyright, and content-protection rules for our public web portal.
🏛️ Statutory Corporate Disclosures
Statutory Ofcom Code Status: Baltic Broadband Limited is an authorised Electronic Communications Code Operator under Section 106 / Schedule 3A of the Communications Act 2003.