Customer Feedback
Customer Feedback
Our customers keep recommending us time and time again.
We've established ourselves as a trusted and credible digital connectivity provider that continues to provide successful projects, excellent performance and positive experiences for our customers.
It's no wonder that 95% of our business comes from recommendation.
Baltic provided us with a high speed 1 Gbps leased-line for a week long filming project. The service, complete with high density WiFi was set up across multiple levels in the same building; in a large open-plan office and on our set, allowing both our crew and visitors to connect trouble free while having use of printers and rush upload ports throughout. We were very happy with the great friendly service provided by Baltic and would strongly recommend them in the future.
Eleanor Stonehouse
Sugar Free TV, Taylor Swift Music VideoBaltic provided our new office with a wireless connection far faster than we'd been quoted by other providers. Not only did they take the time to come out to see us and sit down to explain in layman terms how things would work, they really went the extra mile to look after us, quite a refreshing change from BT and others who treat us with contempt!
James Sergeant
JD Sport FashionOur previous internet provider struggled to maintain consistent speeds and reliability and was unable to accept responsibility for repeated outages, which were only aggravated by turning off their contact center phones every time there was an issue. We’ve found our new internet connection from Baltic to be a big improvement to our productivity and everyone in the studio has given good feedback. We're also really pleased with how fast the turnaround was.
Ben McWilliams
Draw and CodeI was very impressed with the service given by the whole team for all the hard work that has gone into getting us up and running this week. From that initial call a few weeks ago after BT dropped the ball from a great height on us, Baltic Broadband has taken us from being connectivity-barren to having the diverse and resilient services we’re now running on.
Daniel Shapiro
Flight ClubBaltic's team went the extra mile with supplying their service into our new premises. So far, we've enjoyed an excellent & stable service that has beat the competition hands down. Fast installation and great personal service. Baltic is a clearly and industry leader.
Mark Beardsell
CBRE Managed Services"Baltic's installation of a wireless connection into our Liverpool City Centre offices has provided us with a much more reliable, stable and faster service than with our previous provider who was more expensive. With our new Baltic connection, I can link our studio's software to remote post-production studios at lightning speed and it's consistent, and so far so good, we are really happy with Baltic Broadband!"
Sam Auguste
Onomatopoeia Post ProductionIt’s been great working with Baltic Broadband for our second venue. We engaged them to provide a high speed leased line for our venue operations, while also requiring a whole network installation into our various bars, restaurant and studios complete with high speed WiFi for credit card machines and guests. We would certainly recommend Baltic Broadband to others looking for a reliable, consistent company who really care about their customers.
Craig Newton
Jimmy'sWe engaged Baltic Broadband and used its Fixed Wireless Access service due to an issue with our IT company & ISP (due to an ongoing dispute) who terminated our hotel’s internet connection unexpectedly, affecting our payment/till systems, booking systems, WiFi and guests and at a time our hotel was at maximum weekend capacity. Just 4 hours after signing their contract, Baltic Broadband rapidly deployed a 1Gbps Leased Line to our Liverpool City Centre hotel, enabling the hotel to become fully operational once again, helping to reduce operational issues and financial losses.