Terms And Conditions For the Baltic Broadband Limited Connected Venue’s Service
PLEASE READ THESE TERMS CAREFULLY. THIS IS A BUSINESS-TO-BUSINESS CONTRACT. BY BOOKING, PURCHASING, REGISTERING FOR, OR USING THE DIGITAL CONNECTIVITY SERVICES AT THIS VENUE, YOU CONFIRM THAT YOU ARE ACTING SOLELY FOR PURPOSES RELATING TO YOUR BUSINESS, TRADE, OR PROFESSION, AND YOU AGREE TO BE BOUND BY THESE TERMS.

1. Definitions & Interpretation
1.1 Definitions
"Additional Terms" means any other terms, pricing structures, booking confirmations, or legal notices posted on the Web Portal or sent via email which supplement these Terms and Conditions;

"Agreement" means these Terms and Conditions together with any Additional Terms;

"Booking Date" means the date we accept your advance booking and/or receive your payment for the Service, whichever is earlier;

"Charges" shall have the meaning specified in Clause 10 below;

"Content" shall have the meaning specified in Clause 6.2;

"Customer", "you", and "your" means the enterprise, corporate entity, or professional undertaking matching the criteria in Clause 3.1 booking or utilising the Service, including any employees or representatives authorised by you to use the network;

"Device" means a mobile phone, laptop, tablet, network router, network switch, broadcast rig, or any other hardware capable of connecting to a wireless or hard-wired network;

"we", "us", and "our" means Baltic Broadband Limited (Company Number 10868537), whose registered address is Sandhills Studios, 51 Sandhills Lane, Liverpool, United Kingdom, L5 9XJ;

"Web Portal" means our website, captive portal splash page, or landing network interface;

"Service" means the provision of wired (via copper or fibre ports) or wireless (via WiFi) access to the internet via the networks at the designated venue, including any specific bandwidth packages, public routed IP addressing, VLANS, or ancillary services we decide to offer;

"Service Start Date" means the date you log onto the network at the venue and we begin delivering internet connectivity to your devices;

"our client" means the third-party venue or venue operator on whose behalf or within whose premises we provide the Service, as identified on the landing page of our Web Portal or via your booking confirmation.

1.2 Interpretation
(a) Words in the singular shall include the plural and vice versa.

(b) A reference to a statute or statutory provision is a reference to it as amended, extended, or re-enacted from time to time, including all subordinate legislation.

(c) Any words following the terms including, include, or in particular are illustrative and shall not limit the sense of the words preceding them.

2. Formation of Contract & Term
2.1 Commencement
This Agreement shall come into legal effect on the Booking Date (for services purchased or reserved in advance) or immediately upon your registration through our Web Portal at the venue (whichever occurs first).

2.2 Duration
This Agreement will continue until the conclusion of your booked event or until terminated by either party in accordance with these Terms and Conditions.

3. Scope of Service & Business Status
3.1 Enterprise Status & Business-to-Business (B2B) Warranty
The Service is provided strictly for enterprise, corporate, professional, or commercial use. You explicitly warrant, represent, and contractually declare that you are entering into this Agreement as a large-scale commercial undertaking or enterprise that employs ten (10) or more individuals (including full-time, part-time equivalents, and operational contractors) across your broader corporate group or undertaking, and/or maintains an annual turnover exceeding £1.7 million.

You formally warrant that you do not qualify as a "Consumer" or a "Small Business Customer / Micro-enterprise" under Ofcom General Condition C4. By executing this Agreement, you acknowledge and agree that this contract is a pure enterprise-tier transaction, that the Communications Ombudsman / Alternative Dispute Resolution (ADR) framework has zero jurisdiction over this account, and that consumer protection laws (including the Consumer Rights Act 2015) are entirely inapplicable.

3.2 Authorisation
We are authorised by our client (the venue) to provide this Service. The contract for digital connectivity is strictly between us and you. Our client (the venue) has no control over, nor any legal responsibility or liability for, the provision, quality, or failure of the Service.

4. Your Use of the Service & Restrictions
4.1 Intended Use
The Service is intended strictly for your business, production, or event use. While you may connect multiple devices belonging to your staff, crew, or authorised event attendees under your selected package, you must not commercially resell, sub-licence, or charge third parties for access to the Service, nor pass network credentials to unauthorised entities outside your event scope.

4.2 Security Disclaimer
You acknowledge that public and venue wireless networks are inherently insecure. We cannot guarantee the security of your data transmitted via the Service. Any data transmission or utilisation of the network is entirely at your own risk. We strongly recommend that you employ secure technologies, such as an approved Virtual Private Network (VPN) and up-to-date personal firewalls, especially when handling proprietary business data, financial transactions, or sensitive emails.

4.3 Policy Compliance
You shall use the Services at all times in accordance with our Acceptable Use Policy and Fair Use Policy available on our website.

4.4 Prohibited Activities
You must ensure that neither you nor anyone using your assigned Device or credentials uses the Service:

(a) Fraudulently, criminally, or in any way that violates applicable local, national, or international laws;

(b) To send, upload, or download material that is offensive, abusive, hateful, defamatory, promoting of violence/discrimination, or which infringes copyright, trademarks, database rights, or third-party intellectual property;

(c) To impersonate any person or misrepresent your business identity;

(d) To spam, distribute unsolicited promotional materials, or run unauthorised mass-marketing campaigns;

(e) In a manner likely to degrade network performance or cause detriment to the Service for other Customers or the venue;

(f) To breach any technical instructions given by our engineers or network staff.

4.5 Indemnity
You agree to fully indemnify (fully compensate) us and hold us harmless against all losses, costs, proceedings, damages, legal fees, or liabilities incurred by us as a result of any claim resulting from your breach of this Clause 4 or your misuse of the network.

5. Security, Passwords & Accounts
5.1 Confidentiality: You are solely responsible for keeping any usernames, passwords, or voucher codes issued to you strictly confidential.

5.2 Account Liability: You are legally responsible for all activities and data traffic that pass through your assigned connection or account until your network session is closed, unless you can conclusively prove to our satisfaction that your security was breached through no fault or negligence of your own.

5.3 Identifier Reclamation: We reserve the right to remove, reclaim, or alter any network username or SSIDs selected by you if we believe, in our sole discretion, that it is offensive, inappropriate, or infringes a third party’s trademark rights.

6. Software & Content
6.1 Software Licence: Where we provide software to enable network connectivity, optimisation, or cybersecurity ("Software"), we grant you a non-exclusive, non-transferable, revocable licence to use it solely for the duration of this Agreement. You use such Software at your own risk. You must not copy, decompile, adapt, modify, or distribute the Software.

6.2 Content Provisions: Any data, graphics, information, or tools ("Content") we provide with the Service are delivered on an "as is" and "as available" basis. We make no guarantees regarding the performance or completeness of such Content, and your reliance upon it is entirely at your own business risk.

6.3 Third-Party Internet Content: We act as a passive conduit for internet traffic. We hold zero responsibility for any goods, services, information, or software you purchase or download while browsing the wider internet.

7. Equipment & Connected Devices
7.1 Compatibility: You must ensure that any hardware or equipment you attach (directly or indirectly) to our network is technically compatible, sufficiently updated, and adheres to relevant UK telecommunications standards.

7.2 Device and Connection Limits: The number of permissible connected devices, active copper/fibre ports, or distinct VLAN allocations is strictly generalised or governed by the specific internet package or premium technical tier selected by you at the time of booking or activation. You must not attempt to bypass package limits or hook up unauthorised high-density hardware that degrades the central venue box infrastructure.

8. Warranties & Service Limits
8.1 Disclaimer of Warranties
To the greatest extent permitted by law, we make no representations or warranties concerning the speed, bandwidth, uptime, latency, quality, or reliability of the internet connection provided. The Service is provided "as is" and "as available." We expressly disclaim all implied warranties, including satisfactory quality or fitness for a particular purpose.

8.2 Network Dependencies
You acknowledge that we are dependent on third-party carrier networks, backhaul providers, and electricity grids. You agree that we will not be held responsible for network disruptions, slow speeds, or complete outages caused by carrier network failures, regional hardware damage, or infrastructure failures outside our immediate hardware management.

9. Limitations and Exclusions of Liability
9.1 Statutory Exclusions: Nothing in these Terms and Conditions shall exclude or limit our liability for fraud, fraudulent misrepresentation, death, or personal injury caused by our direct negligence, or any other liability which cannot be lawfully excluded under English law.

9.2 Exclusion of Business Losses: Subject to Clause 9.1, we shall not be liable to you under any circumstances—whether in contract, tort (including negligence), breach of statutory duty, or otherwise—for any anticipated or unanticipated losses consisting of:

Loss of profits, revenue, or sales;

Loss of business, contracts, or commercial opportunities;

Loss of anticipated savings or production time;

Loss, destruction, or corruption of data;

Loss of goodwill or reputation;

Business interruption or wasted staff expenses;

Indirect, special, or consequential financial losses.

9.3 Maximum Liability Cap: Subject to Clauses 9.1 and 9.2, our maximum aggregate financial liability to you under or in connection with this Agreement—whether in contract, tort (including negligence), or otherwise—shall be strictly limited to a maximum total of £1,000 for any single claim or series of related claims within any 12-month period.

9.4 Maintenance Interruptions: We do not guarantee uninterrupted uptime. We retain the right to temporarily suspend network access for operational reasons, including emergency repairs, planned security upgrades, or hardware maintenance. We will endeavour to give notice where practically possible, but hold no liability for such downtimes.

10. Charges, Advance Bookings & Cancellation Policy
10.1 Payment Terms
Charges for free, standard, or premium tiers will be specified on our Web Portal or in our specific booking documents. All stated Charges are subject to UK VAT at the prevailing rate and must be paid in pounds sterling (£) without any set-off, deduction, or withholding.

10.2 Advance Bookings & Capacity Reservation
Where you book or reserve premium Service packages, dedicated bandwidth, or custom network setups in advance of an event, the Charges are calculated based on the technical capacity, hardware provisioning, and bandwidth allocation we explicitly reserve for your business on that calendar date.

10.3 Strict B2B Cancellation & No-Refund Policy
Because we immediately allocate network capacity and infrastructure upon booking, all payments made for advance bookings are strictly non-refundable and non-transferable. If you cancel your event, change your mind, choose not to use the network, or fail to connect at the venue for any reason whatsoever:

(a) No refunds, fractional refunds, or business credits will be issued;

(b) Any balance outstanding for the reserved service remains fully due and payable immediately.

10.4 Late Payment Interest
If you fail to pay any invoice or sum due by its deadline, we reserve the right to charge interest on the overdue amount at a rate of 5% per annum above the base rate of the Bank of England, calculated daily from the due date until full payment is received.

10.5 Strict Billing Dispute Window
If you wish to dispute a Charge or invoice, you must contact our customer services department in writing within fourteen (14) days from the date of the invoice or charge. Following the expiration of this 14-day window, the invoice and Charges shall be deemed legally correct, final, and unassailable by the Customer.

11. Data Protection
11.1 Compliance Framework
Both parties shall comply with all applicable requirements of data protection legislation. For the purposes of UK law, we process personal data in accordance with the Data Protection Act 2018 and the UK GDPR, and in line with our 'Privacy Policy' available on our website.

11.2 Processing Consent & Operational Usage
By registering for or booking the Services, you acknowledge and agree that we may collect, retain, and process operational data and personal data for the following essential business purposes:

(a) Processing your booking, validating network credentials, and completing billing/fraud checks;

(b) Directing third-party helpdesks or engineering staff to resolve connection issues for you;

(c) Monitoring network traffic volume for quality control, bandwidth management, and infrastructure stability to minimise network degradation;

(d) Disclosing details to law enforcement, courts, or regulatory authorities (such as Ofcom or the Information Commissioner’s Office) where legally mandated;

(e) Sharing location data and user details with the emergency services in the event of an on-site critical incident.

12. Suspension and Termination
12.1 Immediate Termination Rights
We reserve the absolute right to suspend your network access or terminate this entire Agreement immediately, without notice or liability, if:

(a) You commit a material or persistent breach of this Agreement (including our Acceptable/Fair Use policies);

(b) We reasonably suspect that your devices are being used for illegal, harmful, or disruptive network activities, even if you are unaware of the activity;

(c) We have reasonable grounds to believe the business details or billing information you provided is false or intentionally misleading;

(d) We are ordered to do so by a court, government body, regulator, or the emergency services;

(e) You enter into bankruptcy, liquidation, administration, or any formal insolvency proceedings.

12.2 Outstanding Monies
Upon termination for any reason, you must immediately stop trying to access the venue's Baltic Broadband network infrastructure, and all outstanding invoices or reserved capacity charges become instantly payable.

13. General Terms
13.1 Force Majeure
We will not be liable for any failure to deliver the Service where such failure stems from events outside our reasonable control. This includes lightning, severe weather, regional power grid failures, fibre-optic cable cuts by third parties, epidemics, strikes, war, acts of terrorism, or regulatory restrictions.

13.2 Third Party Rights
Under the Contracts (Rights of Third Parties) Act 1999, our directors, employees, sub-contractors, and suppliers shall directly benefit from the liability limits and exclusions listed in Clause 9. No other third party (including the physical venue itself) holds any enforcement rights under this Agreement.

13.3 Entire Agreement
This Agreement constitutes the entire agreement between Baltic Broadband Limited and your business regarding the venue network service. It supersedes all prior discussions, marketing promises, or written/oral arrangements.

13.4 Notices
Any legal notices to us must be sent via post or recorded delivery to:

Customer Services

Baltic Broadband Limited

Sandhills Studios, 51 Sandhills Lane, Liverpool, United Kingdom, L5 9XJ.

Email: support@balticbroadband.co.uk

13.5 Governing Law & Jurisdiction
This Agreement, and any disputes arising out of or in connection with it (including non-contractual claims), shall be governed exclusively by the laws of England. Both parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any legal claims or disputes arising under this contract.