Customer Feedback
Customer Feedback
Our customers keep recommending us time and time again.
We've established ourselves as a trusted and credible digital connectivity provider that continues to provide successful projects, excellent performance and positive experiences for our customers.
It's no wonder that 95% of our business comes from recommendation.
Baltic provided us with a high speed 1 Gbps leased-line for a week long filming project. The service, complete with high density WiFi was set up across multiple levels in the same building; in a large open-plan office and on our set, allowing both our crew and visitors to connect trouble free while having use of printers and rush upload ports throughout. We were very happy with the great friendly service provided by Baltic and would strongly recommend them in the future.
Eleanor Stonehouse
Sugar Free TV, Taylor Swift Music VideoOn behalf of everyone at the LFC Foundation, we want to express my heartfelt thanks for Baltic Broadband's generous support of this year’s LFC Foundation Gala Ball at the iconic Liverpool Anglican Cathedral. Your Wi-Fi support played a vital role in making the evening such a remarkable success. Thanks to your support, the funds raised will support the impactful work of the LFC Foundation, as well as Forever Reds, the club’s official former players association.
Jane Kavanagh
Liverpool Football ClubThank you so much for taking so much interest in our project over the BBC Radio One weekender. I’m still slightly shocked we were able to get the internet working to the standard we need after things initially not working out (with another provider). It’s not an exaggeration to say we wouldn’t have been able to get anything out without Baltic's involvement so a massive thank you to the Baltic team.
Iain Mitchell
BBC Radio 1 WeekenderBaltic provided our new office with a wireless connection far faster than we'd been quoted by other providers. Not only did they take the time to come out to see us and sit down to explain in layman terms how things would work, they really went the extra mile to look after us, quite a refreshing change from BT and others who treat us with contempt!
James Sergeant
JD Sport FashionOur previous internet provider struggled to maintain consistent speeds and reliability and was unable to accept responsibility for repeated outages, which were only aggravated by turning off their contact center phones every time there was an issue. We’ve found our new internet connection from Baltic to be a big improvement to our productivity and everyone in the studio has given good feedback. We're also really pleased with how fast the turnaround was.
Ben McWilliams
Draw and CodeI was very impressed with the service given by the whole team for all the hard work that has gone into getting us up and running this week. From that initial call a few weeks ago after BT dropped the ball from a great height on us, Baltic Broadband has taken us from being connectivity-barren to having the diverse and resilient services we’re now running on.
Daniel Shapiro
Flight ClubBaltic's team went the extra mile with supplying their service into our new premises. So far, we've enjoyed an excellent & stable service that has beat the competition hands down. Fast installation and great personal service. Baltic is a clearly and industry leader.
Mark Beardsell
CBRE Managed Services"Baltic's installation of a wireless connection into our Liverpool City Centre offices has provided us with a much more reliable, stable and faster service than with our previous provider who was more expensive. With our new Baltic connection, I can link our studio's software to remote post-production studios at lightning speed and it's consistent, and so far so good, we are really happy with Baltic Broadband!"
Sam Auguste
Onomatopoeia Post ProductionIf you are a business and you are looking for a broadband provider that you can trust, is reliable and genuinely gives a monkey's about your business, then the only option is Baltic Broadband. We've used a number of the 'big' providers over the years and all of those experiences have been excruciatingly painful. Everything about the experience with Baltic Broadband and their amazing team is night and day different, such a good experience. 5 Stars isn't enough. Well done the Baltic Broadband team, you are A-MA-ZING!
Ollie Hunt
Dev TeamIt’s been great working with Baltic Broadband for our second venue. We engaged them to provide a high speed leased line for our venue operations, while also requiring a whole network installation into our various bars, restaurant and studios complete with high speed WiFi for credit card machines and guests. We would certainly recommend Baltic Broadband to others looking for a reliable, consistent company who really care about their customers.
Craig Newton
Jimmy'sWe engaged Baltic Broadband and used its Fixed Wireless Access service due to an issue with our IT company & ISP (due to an ongoing dispute) who terminated our hotel’s internet connection unexpectedly, affecting our payment/till systems, booking systems, WiFi and guests and at a time our hotel was at maximum weekend capacity. Just 4 hours after signing their contract, Baltic Broadband rapidly deployed a 1Gbps Leased Line to our Liverpool City Centre hotel, enabling the hotel to become fully operational once again, helping to reduce operational issues and financial losses.
Ben Elder MIH
Director, Dixie Dean HotelThank you to the team at Baltic Broadband for injecting some serious and secure connectivity into dragon post production and Hardman Studios. Our new 1Gigabit private line, that we can ratchet up to 10gigabit at anytime, will inject some serious power to our services including Remote Grading & Editing, File transfers and Deliverables anywhere in the world.